Frequently asked questions:
Q: Why should I choose ONSite Medical Response over another medical company?
A. Professionalism: ONSite team members will arrive in easily recognizable uniforms, with a professional
appearance and attitude. Our team will work with you to provide the best experience for your patrons. While our
primary duty is to provide emergency medical care, we also want to help ensure that your event is a success.
Q: What qualifications does your team have?
A. The ONSite team has a variety of certifications. Members of the ONSite team have first responder or emergency medical responder certification, are first aid instructors or paramedics.
Q: Does your staff have other training?
A. Each member of the team brings with them amazing other skills. Team members have security backgrounds,
emergency communications training, non-violent crisis intervention, fire fighting and many other skills.
Q: What expertise does your emergency management team have?
A. Our emergency management lead has almost 20 years of emergency and disaster preparedness, management
and response experience. He has experience in planning and has responded to dozens of local and regional
emergencies, including fires, floods and evacuations. As well, he has international experience after
Super Typhoon Haiyan in The Philippines and in Houston Texas after Hurricane Harvey.
Q: What sets ONSite apart from other providers?
A. ONSite can provide two major services that are naturally linked - emergency medical coverage and disaster
planning and response. As well, ONSite has extensive experience working with security companies, linking the
third prong of event safety and management.
Q: How many medical responders are needed at my event?
A. The number of responders depends on a number of variables:
The type of event, estimated number of people in attendance, risk factors and location are just a few.
We will work with you to determine the best responder to guest ratio. For safety, we require a minimum of two for any event.
Q: Why not just call 911?
A. The vast majority of situations we deal with are not life-threatening and do not require a 911 call.
Having the trained team there to deal with situations that are beyond a bandage will save time and money.
Q: Do you transport people to the hospital?
A. No. Only local Emergency Medical Services are permitted to provide emergency transportation to a hospital.
In any situation where emergency transportation to hospital is required, 911 is called. ONSite will provide the
emergency care necessary until an ambulance arrives.
Q: Why not just use volunteers?
A. We aren’t saying that volunteers are not reliable - most of our team volunteers for a variety of organizations in the community.
Frequently, volunteers will not have the appropriate medical equipment on site. Most people do not have their
own AED’s or oxygen administration supplies.
As well, what happens if your volunteer is unable to make it? ONSite has enough team members to ensure that
your event will be adequately staffed.
Finally, ONSite wears distinctive uniforms that clearly identifies us as medical responders.
A. Professionalism: ONSite team members will arrive in easily recognizable uniforms, with a professional
appearance and attitude. Our team will work with you to provide the best experience for your patrons. While our
primary duty is to provide emergency medical care, we also want to help ensure that your event is a success.
Q: What qualifications does your team have?
A. The ONSite team has a variety of certifications. Members of the ONSite team have first responder or emergency medical responder certification, are first aid instructors or paramedics.
Q: Does your staff have other training?
A. Each member of the team brings with them amazing other skills. Team members have security backgrounds,
emergency communications training, non-violent crisis intervention, fire fighting and many other skills.
Q: What expertise does your emergency management team have?
A. Our emergency management lead has almost 20 years of emergency and disaster preparedness, management
and response experience. He has experience in planning and has responded to dozens of local and regional
emergencies, including fires, floods and evacuations. As well, he has international experience after
Super Typhoon Haiyan in The Philippines and in Houston Texas after Hurricane Harvey.
Q: What sets ONSite apart from other providers?
A. ONSite can provide two major services that are naturally linked - emergency medical coverage and disaster
planning and response. As well, ONSite has extensive experience working with security companies, linking the
third prong of event safety and management.
Q: How many medical responders are needed at my event?
A. The number of responders depends on a number of variables:
The type of event, estimated number of people in attendance, risk factors and location are just a few.
We will work with you to determine the best responder to guest ratio. For safety, we require a minimum of two for any event.
Q: Why not just call 911?
A. The vast majority of situations we deal with are not life-threatening and do not require a 911 call.
Having the trained team there to deal with situations that are beyond a bandage will save time and money.
Q: Do you transport people to the hospital?
A. No. Only local Emergency Medical Services are permitted to provide emergency transportation to a hospital.
In any situation where emergency transportation to hospital is required, 911 is called. ONSite will provide the
emergency care necessary until an ambulance arrives.
Q: Why not just use volunteers?
A. We aren’t saying that volunteers are not reliable - most of our team volunteers for a variety of organizations in the community.
Frequently, volunteers will not have the appropriate medical equipment on site. Most people do not have their
own AED’s or oxygen administration supplies.
As well, what happens if your volunteer is unable to make it? ONSite has enough team members to ensure that
your event will be adequately staffed.
Finally, ONSite wears distinctive uniforms that clearly identifies us as medical responders.